At Kam Air, we are committed to providing a seamless and comfortable travel experience for all our passengers. We understand that unforeseen circumstances may arise, and we have structured policies to address various travel-related concerns, ensuring transparency and efficiency.
1. Flight Delays, Cancellations & Real-Time Flight Status
Kam Air prioritizes passenger convenience and keeps travelers informed:
• Passengers will be notified promptly via SMS, email, or airport announcements in case of delays or cancellations.
• For real-time flight status updates, passengers can check the Kam Air website to track their flight schedules, delays, and gate information.
• In case of significant delays, Kam Air provides refreshments, meals, and accommodation (where applicable).
• Passengers may be rebooked on the next available Kam Air flight at no extra cost or receive a refund as per fare rules.
2. Denied Boarding (Overbooking)
While we strive to accommodate all confirmed passengers, overbooking may sometimes occur. If denied boarding:
• Volunteers may be requested to give up their seats in exchange for compensation.
• If involuntarily denied boarding, passengers will receive assistance, rebooking options, or refunds per applicable regulations.
3. Loss, Damage, or Delay of Baggage
Kam Air takes utmost care in handling baggage. However, if issues arise:
• Lost baggage must be reported immediately at the airport.
• Delayed baggage will be tracked and delivered as soon as possible.
• Compensation is provided for lost or damaged baggage as per airline regulations.
4. Passengers with Special Needs (PRM - Persons with Reduced Mobility)
We ensure safe and comfortable travel for passengers requiring special assistance:
• Advance notice (at least 48 hours) is required to arrange wheelchair or mobility aid support.
• Special seating arrangements and assistance during boarding and deboarding are available.
• Trained staff members are present to assist at airports and onboard.
5. Unaccompanied Minors
For young travelers flying alone, Kam Air offers a dedicated Unaccompanied Minor (UM) service:
• Available for children aged 5-12 years.
• A responsible airline representative will assist the child throughout the journey.
• Parents/guardians must complete all required documentation before departure.
6. Pet Carriage
We welcome pet travel under specific guidelines:
• Small pets may be transported in the cabin, subject to weight and size restrictions.
• Larger animals must be transported in the cargo hold in airline-approved containers.
• Passengers must comply with all destination country regulations, including vaccination and health certificates.
7. Force Majeure
Neither party shall be held liable for any failure to fulfill its obligations under this Agreement if such failure is directly caused by a Force Majeure Event. The impacted party must, to the extent possible, continue performing any obligations that remain unaffected and are feasible under the circumstances. Should the Force Majeure Event persist uninterrupted for more than sixty (60) days, either party reserves the right to terminate this Agreement with immediate effect.
For the purpose of this Agreement, a Force Majeure Event refers to any unforeseen event beyond the reasonable control of the parties that hinders the performance of obligations. This includes, but is not limited to:
• Acts of nature – earthquakes, floods, storms, droughts, wildfires, or other natural disasters.
• Public health crises – pandemics, epidemics, or widespread outbreaks of disease.
• Human-caused disruptions – sabotage, terrorism, riots, civil unrest, insurrection, war (declared or undeclared), armed conflict, and imposition of sanctions or embargoes.
• Governmental actions – changes in laws, regulatory restrictions, executive orders, or diplomatic breakdowns.
• Other extraordinary circumstances – explosions, fires, industrial accidents, nuclear or chemical hazards, and any similar event beyond the reasonable control of either party.
In cases of extraordinary circumstances beyond our control (e.g., extreme weather, political instability, or natural disasters):
• Kam Air will endeavor to minimize disruptions and assist passengers in rebooking at the earliest opportunity.
• Duty of care provisions, such as accommodation and meals, may apply depending on the circumstances.
Each party shall make all reasonable efforts to mitigate the effects of a Force Majeure Event and resume normal operations as soon as conditions permit.
8. Advertising & Pricing Transparency
Kam Air ensures that all advertised fares and promotions are clear and transparent:
• Prices include all mandatory taxes and fees unless stated otherwise.
• Special promotions and discounts will be subject to terms and conditions.
• No hidden charges—what you see is what you pay.
9. Duty of Care
Our responsibility to passengers includes:
• Providing timely assistance in case of travel disruptions.
• Ensuring fair treatment of all customers, especially vulnerable passengers.
• Offering clear information regarding changes, cancellations, and passenger rights.
10. Sequential Transport & Code-Sharing Agreements
• Passengers must use flight coupons in sequence as per the issued ticket.
• For flights operated under code-sharing agreements, Kam Air aligns with the operating airline’s policies while maintaining passenger assistance.
11. Complaints Mechanism
At Kam Air, we value our passengers’ feedback and are committed to resolving concerns efficiently. To submit a complaint:
• Call Center Assistance – Our dedicated support team is available to address inquiries and complaints via phone.
• Online Submission – Passengers can submit complaints directly through our website by selecting the relevant category, ensuring faster resolution.
All complaints are handled with priority, and responses are provided within the stipulated timeframe as per Kam Air’s customer service policy.
12. Travel Documentation & Entry Requirements
Passengers are responsible for ensuring they meet all travel and immigration requirements before departure. Kam Air advises:
• Checking passport validity and visa requirements for the destination country.
• Carrying any required vaccination certificates or health documentation.
• Ensuring compliance with customs and border control regulations.
Failure to meet entry requirements may result in denied boarding, for which Kam Air shall not be held liable. We recommend passengers verify all travel documentation well in advance.